Warranty Form
Customer Protection
Most of the systems Southern Lights installs include lifetime warranty on fixtures & transformers. The finish of the fixtures are usually the only determining factor for the warranty length. All copper & brass fixtures carry a Lifetime Warranty where aluminum generally carry a 5 year warranty. All wire and connections installed by Southern Lights or Southern Exposure are covered by a 10 year warranty.
Extended Warranty
Southern Lights offers to its customers an extended warranty program. For installation customers who have had their lighting installed by Southern Lights or Southern Exposure and sign up for a Maintenance Agreement we will extend our warranties.
Southern Lights does Not Warranty
Any fixture or transformer from a non-professional, Big Box Store (Lowe’s / Home Depot) lighting system installed by other lighting or landscape contractors or by homeowner.
Express Limited Warranty
Click here for details.
Must Fill Out the Warranty Form Completely
After it is determined that there is a warranty item that needs to be replaced or repaired, a warranty form must be completed in order to expedite any service work. A copy of this form may also be found at our office. Southern Lights will only replace/repair items for which the warranty form has been properly filled out. The warranty form must be received before the end of your warranty period.
Get in Touch With Us
Hello! Thanks for your business. Customer Satisfaction is a huge part our culture and we would love some honest feedback on your experience with Southern Lights. Please take 4 minutes and fill out this survey so we can improve our service. Please rank the following:
1- Did Not Meet Expectations;
2- Met Expectations, but had issues;
3- Met Expectations;
4- Exceeded Expectations
